Manager's Toolbox

Baptist Health Care Models Excellence
For six years running, Baptist Health Care (BHC) has been named one of the “100 Best Companies to Work For” in Fortune magazine’s annual survey, which is an amazing feat considering that 12 years ago, BHC was not a good place to work at all. Today, BHC also ranks in the top 1 percent in patient satisfaction based on survey results from the world’s largest hospital patient database, and counts itself among the winners of the prestigious Malcolm Baldrige National Quality Award.

Patient-Centric EMS System Strategic Planning
By David M. Williams, MS
How do the best get better? That was the question facing Mecklenberg EMS Agency (MEDIC) in Charlotte, North Carolina, which is Commission on Accreditation of Ambulance Services (CAAS) accredited and has met or exceeded its community’s performance standards for more than 100 months running.

Two Strategies for Leading the Work of Others
By Stewart Gary
How do you, as a leader, apply the principles of both having to lead within a system and communicating your vision as a leader?

Job Descriptions and Progressive Discipline
By William C. Nicholson, Esq.
Document! Document! Document! What member of an EMS team does not remember being told about the importance of proper documentation of patient care? Documentation is vital both to ensure that treatment information will be communicated to the hospital, but also for legal purposes – to show that you did the right thing at the right time. …

Improve Leadership with Conflict Resolution Skills
By David M. Williams, MS
Before any management program I facilitate, I like to ask the participants what they hope to get out of the session to improve their leadership. Without fail, one of the first topics they mention is conflict management. Any time two or more people get together, you have multiple expectations and the potential for these expectations to be incompatible or in conflict. How you deal with conflict can impact your relationships with co-workers, the culture of the organization and your ability to get things done.

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