March 2008

Mesa FD Fields Smaller Units for Non-Emergency Calls

Average fire department response times in Mesa, Arizona, have increased by 27 seconds in the last two years, from 3:39 to 3:56. Mesa is also terribly understaffed and woefully under-equipped. Slower response times, insufficient manpower and an aging and inadequate fleet all have the potential to be a PR nightmare, but Mesa Fire Department has done a remarkable job turning lemons into lemonade with several recent initiatives to educate the public about their predicament and, at the same time, put more response units on the road in an innovative and cost-effective way.

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