The Communicating Manager: How to Talk So Medics Will Listen, and Listen So Medics Will Talk

By John Becknell

The Communicating Manager is not your usual dry, how-to book on management and communication. It is a fun-to-read story that packs a real wallop. It recognizes the unique characteristics of independent-thinking EMS workers and the challenge of getting them to talk, listen and move, all in the same direction. It recognizes that each manager has an individual style, personality, situation and setting.

“This little book has a big message,” says Former Phoenix Fire Chief Alan Brunacini. “Many management books stack up 500 pages of confusing mumbo jumbo that consistently miss the mark… Becknell takes 68 pages to absolutely nail the essence of how bosses must learn to artfully shut up and really listen to what workers are saying and feeling.”

John Becknell is an award-winning writer and a former paramedic. He is the author of Medic Life,a self-help guide for paramedics and EMTs, and the Publisher of Best Practices in Emergency Services.

2nd Edition (2006) EMS Best Practices, Inc.