Catalog of Products

The Communicating Manager: How to Talk So Medics Will Listen, and Listen So Medics Will Talk
The Communicating Manager is not your usual dry, how-to book on management and communication. It is a fun-to-read story that packs a real wallop. It recognizes the unique characteristics of independent-thinking EMS workers and the challenge of getting them to talk, listen and move, all in the same direction. It recognizes that each manager has an individual style, personality, situation and setting. …

The Anatomy and Physiology of Leadership
The Anatomy and Physiology of Leadership is a witty and gritty treatise of leadership theory by a couple of guys who know emergency services inside and out. Somewhere between a Marvel comic book and the Harvard Business Review, this book has the stuff bosses need to read. The parts of the body are used to illustrate a down-to-earth approach to leadership. Examples are from real situations and bring life to the principles and pitfalls that leaders need to know. Without fluff or puff, the easy-to-read-style and color illustrations make this book standout from the myriad leadership titles on the shelf.

Special Reports

Budget Savers: How 5 EMS Agencies Cut Costs Without Cutting Quality
EMS organizations are constantly asked to do more with less. But how do you cut costs without hurting high-quality patient care? Here are the answers found by 5 different EMS agencies. This 12-page report gives you easy answers to what others had to learn the hard way, including organizations in Florida, Colorado, California, Washington, and South Carolina.

Liability Protection: Best Practices to Prevent Workforce Litigation
When you manage an ambulance service, a fire department, or any other kind of emergency service, you are exposed to more-than-the-usual types of workforce liability. And what you don’t know can hurt you! This 17-page report gives you the highlights of what to do and what not to – based on the experiences of your peers. It includes employee background checks (what to look for, employee rights), interviewing tactics, how to spot the problems with a resume, random drug testing legality, narcotics control procedures that work, safe needle practices, and preventing sexual misconduct.

8 Top Tactics to Stop Emergency Services Employee Turnover
Employee turnover is doubly difficult for EMS and fire department managers. There's the financial loss (estimates are it costs as much as 20% of an employee's annual salary to find, hire and train a new person), and there's the experience loss, which can be even more serious. This 8-page report brings you tips from your peers on hiring the right people, what to do at orientation, what employees expect in the way of fairness, opportunities (or lack of them) for advancement, workload management, managerial style, motivation and ommunity and camaraderie.

The Cost of EMS: Special Report
A panel of EMS managers, fire department leaders, medical directors, regulators and educators gathered to discuss EMS system costs at a meeting in Clearwater Beach, Florida in September 2001. The group was tasked with defining the essential measurable cost elements of an EMS system and describing how measurement might be obtained. The findings of the group are in this 36 page report.

Other

The Secrets of Successful EMS Leaders
Go find a cassette tape recorder because The Secrets of Successful EMS Leaders classic series of tapes is top-shelf leadership material. This series of 16 lectures is one of the best things you can do for your career, for your organization and for the people you lead. Taigman and Dean are two of the best minds in the emergency services and address the whole gambit of problems involved in leading EMS organizations – everything from…