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Consultant's Corner
August 2010
How Can I Increase Our Billing Receipts and Decrease Our Collection Time?
By Anthony Minge, MBA
When I am asked this question, the first thing I generally do is ask my own question: “What is your payer mix?” I’m no longer surprised when the person answers, “I don’t know.” Ambulance services, after all, are in business to transport patients safely and efficiently to the services they need to resolve a medical condition. So much time, energy and focus are put into this that a manager or director often has to push financial aspects to the side. The bottom line, however, is that without effective revenue management...
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How Can I Make Sure My Interview Process Helps Me Hire the Best Person?
By Bruce Griffiths
The recent management best-seller Good to Great, written by Stanford business school professor Jim Collins, notes that an organization’s key to success lies in making absolutely sure that the right people are “on your bus.” The most popular test used worldwide to determine who is right for a job—and, therefore, who gets to board your bus—is the garden-variety interview. Often unstructured and undisciplined, this most important decision-making tool can sometimes be no better at choosing the best candidate than flipping a coin!
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Do I Need a Social Media Policy?
By "Roberta Jackson, SPHR, GPHR"
The simple answer is yes. Every EMS agency should have a social media policy—in fact, I advise that you must have one! Why is it so important? Because you need to protect against the potential of any information—whether it is accurate and truthful or not—having a negative, perhaps even legal, impact on your agency.
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